jun 5 2019
How to Factory Reset a Hikvision NVR or Camera
Sometimes, things don’t go quite according to plan. You might have accidentally changed a few settings that have had some negative effects on your camera, or you’ve forgotten your password and you want a quick way to regain access to the camera, or perhaps you simply just want to bring everything back to basics. You’ll often have to factory reset your device if you need some form of technical support.
Thankfully, there are a few methods you can use to factory reset your device. Some models of Hikvision cameras have a physical factory reset button which you can use (I’ll cover the method below, it’s a little unusual). Alternatively, you can also factory reset a device via a web browser or, in the case of an NVR, locally via a monitor.
Resetting via a Web Browser
During the below tutorial I’ll be using a DS-2CD2042WD-I running firmware v5.3.6.
First of all, log into your Hikvision NVR or camera and navigate to Configuration > System > Maintenance. You’ll be met with the Upgrade & Maintenance page, in which you’ll be able to update the firmware of your device but – more importantly – factory reset it.
The web browser will present you
with two options. The first, Restore, will restore any setting excluding user
information and the network parameters of the camera to the factory default
settings. This includes things such as shutter speeds, video resolution, motion
detection settings and so on. You will not have to reactivate the camera, and
you’ll be able to login to the camera at its usual IP address with the same
The second option, Default, will truly factory reset the camera. This will bring it right back to an inactive state, and the camera will return to the default IP of 192.168.1.64 – you’ll have to reactivate the device as you did originally (please see our guide on device activation if you need some guidance).
The factory reset process can take up to 10 minutes, and the camera will reboot upon completion.
via a Physical Reset Button
The process for resetting a camera using a physical reset button is different to what many of us are used to with regards to other devices. It is as follows:
- Disconnect power to the camera
- Hold the reset button down
- Whilst still holding the reset button, reconnect power to the device
- Continue to hold the button down for 30-60 seconds.
The amount of time you’ll need to hold the button down seems to vary from camera to camera, but it should take no more than 120 seconds. If you’re near a PC with SADP installed, you can refresh SADP and wait for the camera to reappear as Inactive.
Below are a few examples of where the reset button can be located.
On a DS-2CD2142FWD-I dome camera the reset button is located on the PCB :
On a DS-2CD2042WD-I mini-bullet the reset button is located on the back :
On a DS-2CD2432F-IW cube the reset button doubles as a WPS button :
On a DS-2CD2642FWD-I and DS-2CD2T42WD-I3/5/8 bullet the reset button is inside the front of the camera :
Resetting an NVR Locally via a Monitor
It is also possible to factory reset a Hikvision NVR locally with a monitor directly connected. In the below tutorial, I’ll be using a DS-7716NI-I4-16P running firmware v3.4.2.
Open the NVRs Menu and navigate to Maintenance.
Look to the left of the window and click on the Default option. This will open the window in which you’ll be able to factory reset your NVR.
There will be three options, ranging from the least comprehensive to the most comprehensive factory reset. The last option will cause the device to return to an inactive state and require activation again upon reset (see above).
Once again, the factory reset process can take up to 10 minutes, and the device will automatically reboot upon completion.