IP kameror

Please right click the IE browser icon in your PC desktop and select run as administrator.

Maybe the ICR is lock, please switch the DAY&Night mode manually, if it is still unviable, please send the device to service center.

Possible reasons and solutions:

1)    Unmatched lens mount. There are two types of lens mount for box cameras, respectively are CS mount and C mount, the lens and camera must be matched with the same type.

2)     Use Focus in / out to control the Clarity.

3)     Check whether the lens or housing gets dirty.

4)      In strong light condition, please select electronic iris as the lens type.

it’s also suggested to send a snapshot of the picture quality as well as the full device model to support@hikvision.com so that we can help you better.

For some security reasons, ONVIF function is off as default. Please enable this function manually. You can enable ONVIF function from this path: Configuration >network>advanced settings >integration protocol

The phenomenon:

Because the customer took out Sponge coil around the lens. please guide customer to contact the service center.

Please check the lens type, do not install the Adapter ring if the lens is CS mount. The adapter ring is as follows:

Due to the event interval and duration. the actual capture number could be more than/less than the preset number.

Error messages like ‘import failed’, ‘connection failed’ and ‘connection time out’, the possible reasons are listed as follows:

1, Bad network condition. We can test the network by ‘Ping’ command.

2, Check whether the management port/server port has been opened if you want to add the device via WAN IP.

3, Incorrect user name or password.

4, IP address or Mac address is locked. We need to confirm with administrator.

Third Stream: Independent of main stream and sub stream, supported resolutions include all resolutions of main stream and sub stream. The encoding parameters can be configured individually. Given the network conditions and the terminal display capabilities, third streams is optional for remote live view: HD with full frame rate, HD with low frame rate and SD with full frame rate, respectively. Together with SVC and target cropping, third stream provides better live view performance. Also third stream offers users an alternative to select data streams.

It mainly depends on environment:

If the transmitting path is interdicted by cement or steel, the signal attenuation is obvious;

Normally IP product performs well for 100m outdoor and 50m indoor.