Please right click the IE browser icon in your PC desktop and select run as administrator.
The error could be prompted when the NVR and IPC have different languages.
For example, when the language of NVR is English while IPC is Chinese, it will fail to connect.
The probable solutions listed as follows:
1, Do not connect any HDDS or cameras, User can observe whether it works or not.
If it works, User should check the HDDs or cameras. The Dvr is in good condition itself.
2, If it doesn’t work, it means user should check the power of DVR or change the monitor with high resolution.
3, If user tries all the above steps and no result, please contact your seller for repair.
Please install the HDD properly, no gap with the interface.
Please install recommended HDD, eg. Seagate, WD, TOSHIBA, SAMSUNG, HITACHI (generally capacity: 1T, 2T, 4T,6T
Note: Please click the link to find the detail of HDD compatible list:
Question: How to store/live view one camera on multiple NVRs?
Backup of videos: RAID or N+1 backup is recommended to back up the videos in the NVRs.
Live view of one camera on multiple NVRs:
The camera should be added to one camera in the normal way so that the camera is managed by only one NVR. The camera can be added to other NVRs by RTSP in customer protocol. Then the NVRs are able to access to the live view stream of the camera, but they would not have the access to manage the camera.
Related Mechanisms in the Process of Network Camera Being Added to NVR
NVR works as management device for the network cameras and is able to manage and set the parameters of the network cameras added to it.
Once a network camera is added to the NVR, the NVR would acquire the all parameters of the camera, including resolution, bandwidth, image settings etc. Motion detection of camera is turned on automatically and the arming schedule of all events is set to all-day. These works to guarantee that camera is able to respond to event configurations on the NVR.
The NVR would synchronize the time of the camera every 10 minutes. If the camera is directly added to iVMS-4200 or iVMS-5200, the VMS shares the same management authority to synchronize the camera. If the time of the VMS and time of the NVR is different, the VMS and NVR would synchronize the camera in turn. Therefore, the camera should not be added to VMS directly when it is already added to NVR. The correct operation is to add the NVR to the VMS and configure the camera though NVR.
If the camera is to be configured, the parameters should be configured on the NVR instead of the camera web component or VMS. If the parameters of camera are changed on the camera directly, they would be synchronized by NVR later.
In the NVR local configuration interface – Recording Parameters, there are two sets of parameters, one for continuous recording and the other for event recording. The event recording parameters can only be configured in the local interface and cannot be found on NVR web interface. When an event is triggered, the recording parameters of the camera would be set to the event recording parameters. When no events are triggered, the continuous recording parameters are applied. The event recording parameters can be different from the continuous recording parameters in max. bitrate and frame rate. If user doesn’t need the event video with different frame rate or max. bitrate compared to the continuous video, the event parameters should be the same with continuous parameters.
Note: Some customer may find that the frame rate or max. bitrate of the camera is sometimes changed on the camera web interface and consider it to be a bug. This might be caused by the configuration of the NVR’s event recording parameters. In most cases, the camera would not be able to change its parameters by itself.
Please be noted that H.265 encoding doesn’t support export video using AVI format. If you want to export AVI format directly, you need modify encoding as H.264.
Maybe the ICR is lock, please switch the DAY&Night mode manually, if it is still unviable, please send the device to service center.
Please check the below configruations:
1) Check the HDD status.
2) Check the recording schedule.
In the DVR/NVR local interface, go to Menu / System configuration / Exception. Go through the list of exception type. Select each exception type and un-check AUDIBLE WARNING if it is checked for that exception. If the unit stops beeping, then the current exception selected is the cause of the beeping.
Common issues for the DVR/NVR beeping are the following:
HDD not formatted or in error state, IP address conflicted, Record/Capture error, Network disconnected …
Possible reasons and solutions:
1) Unmatched lens mount. There are two types of lens mount for box cameras, respectively are CS mount and C mount, the lens and camera must be matched with the same type.
2) Use Focus in / out to control the Clarity.
3) Check whether the lens or housing gets dirty.
4) In strong light condition, please select electronic iris as the lens type.
it’s also suggested to send a snapshot of the picture quality as well as the full device model to email@example.com so that we can help you better.