Tillverkare FAQ

WAVE: Connecting remotely

If you want to access your WAVE System via anywhere in the world, you will have to let the system be available to the Internet. To configure the system, there are two options that can be chosen

Traditional port forwarding

You will need to use TCP port to port forward your router or change the firewall settings from your Media Server to the public Internet.
By default, WAVE uses port 7001. If you want your server to be connected to the Internet remotely, you should forward the port 7001.

WAVE Sync

WAVE Sync is a new approach to reach and maintain the systems without the necessity to struggle with router settings to forward ports.

WAVE Sync requires both Media Server and Client to be able to reach some ports of main WAVE Sync Portal. I.e. firewall must allow outgoing TCP and UDP connections from your server PC to WAVE Sync ports. You will need to configure your firewall policy to pass the ports –

– 80 — conventional http port.
– 443 — conventional https port.
– 3345 — WAVE Sync Service port.

If you’d like to learn more about WAVE Sync, please

More about Wave sync
WAVE: WAVE Sync Overview

WAVE Sync is an innovated feature of Wisenet WAVE that changed the way of connecting and sharing a security system. It allows users to access the systems anywhere via Internet without complicated network configuration (ex: port forwarding).

WAVE Sync can also share your system to another WAVE Sync users in few clicks via email accounts.

WAVE Sync now supports all type of WAVE Clients – including Desktop client (Windows, Linux, MAC), Mobile APPs (iOS, Android) and Web Clients(Firefox, Chrome, Opera, Safari, Edge, IE).

The users now need only their email accounts, then they access all their WAVE systems from anywhere, quickly switch between WAVE systems, and sharing the WAVE systems with other WAVE Sync users!

WAVE Sync helps the administrators to manage the system with unified accounts, and eliminate the difficulties on network configuration. The connectivity issue can be easily solved by introducing WAVE Sync now.

WAVE Sync Requirements:

    It requires at least one server which is in the WAVE could access the Internet.
    The server which can access the Internet is suggested to be the main entrance to the system.
    WAVE Sync uses UDP Hole Punching technology to maintain Cloud Connect omitting requirements to forward TCP ports with firewall settings.
    Check your firewall policies and allow the following ports to communicate with wavevms.com:

    #80- HTTP port. You can check its availability by just entering http://www.wavevms.com at your browser.
    #443- HTTPS port. Check it with https://www.wavevms.com.
    #3345- WAVE Sync application. You can check its availability with any telnet client.

#NOTICE – WAVE Sync won’t be able to establish the Client-Server connection in case if the users are using routers work in Symmetric NAT mode.

Using WAVE Sync:
(See it in action by clicking here.)

    Create a WAVE Sync Account here
    Open the WAVE Client and log in to your system.
    Navigate to the Main menu then click System Administrator and switch to WAVE Sync Tab.
    Click the button – Connect System to WAVE Sync.
    Enter your WAVE Sync account.
    Sign into WAVE Sync from your WAVE Client (Internet required).
    You will see the online systems in your available list.

If a device is not accessible via broadcast, for instance if is located in a different network or can only be accessed via internet, it will not be discovered automatically. In this case Wisenet WAVE provides an ability to add a device manually. It is also possible to add several devices simultaneously by scanning a range of IP addresses. Wisenet WAVE also allows adding devices by IP Address, Host Name, or generic RTSP/HTTP link (advanced). See “Adding Multicast, RTSP or HTTP Streams as Cameras“.

 Note: For Axis cameras only, if the “People Counter” function is enabled neither automatic or manual discovery will work in Wisenet WAVE software.

To add one or more devices

1.Right-click on the server in Resource Tree to open its context menu.

2.Choose Add Device(s).

3.In the dialog that opens (shown below), choose one of the following:

•To add a single device: enter either the IP address, Host Name the device can be resolved on, or an RTSP link for the device in the Device Address field. Hover the mouse cursor over this field to see some syntax examples.

•To add several devices at once: check the Subnet Scan box and enter the desired Start IP and End IP values. (By default, addresses 0-255 of the same subnet are suggested so the entire specified network will be scanned.)

4.If the device requires, specify authentication parameters in the Login and Password fields.

Some devices may be discovered without specifying credentials, but often it is necessary to specify at least the default login and password.

Other devices may not require credentials for discovery but will require credentials when they are accessed for the first time. In this case, they will be displayed in the Resource Tree, but you will be prompted to enter credentials in order to view streams from these devices.

5. If needed, specify a Discovery Port. The default Auto setting is recommended. Most devices are discovered on port 80.

6.Press Scan to initiate the search. This can take some time, especially when an IP range is being scanned.

7.If devices are not located, you can click New Scan to return to the Add devices dialog. If devices are located they will be displayed in IP address order.

If a device is already registered, whether manually or automatically, it will display in the list but cannot be selected for addition. “All devices already added” message appears in this case.

8. Select the desired devices and click Add selected. The selected device will be added to Resource Tree.